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FAQ

Caring For Your Pets Since 1941

765-284-5829

What To Expect At American PineAcre Kennels

At American PineAcre Kennels in Muncie, IN we take pet boarding very seriously because we understand your pets are absolutely a part of your family! Please see our FAQ below providing pet boarding information related to our facility, and never hesitate to call! We can answer any questions you may have about our operations.

Animal Boarding in Muncie, IN | American PineAcre Kennels

Frequently Asked Questions:

What makes American PineAcre Kennels different from other pet boarding facilities in Muncie, IN?

American PineAcre Kennels offers private indoor and outdoor runs, spacious climate-controlled interiors, and secure outdoor access. The facility is family-owned and operated, ensuring personalized attention and consistent care. Pets enjoy a structured routine, playtime, premium food options, and the ability to add services like grooming or extra exercise, making it a top choice for full-service pet boarding in Muncie.

Do you provide special care for senior pets or pets with medical needs during boarding?

Yes — we welcome pets of all ages, including seniors and those requiring medication. All medications are administered at no extra charge as long as they are provided in their original prescription packaging. Our staff is experienced in monitoring senior pets closely, providing a comfortable environment, and adjusting activity levels to meet each pet’s needs during their stay at our Muncie pet boarding facility.

Will my dog feel abandoned or be miserable?

No! Our boarding customers absolutely love coming to hang out with us! We have so many clients that report back to us that their pets start whining and getting excited as soon as they turn into the driveway. The dogs really do get attention and affection all day long. They love running and playing. They love being out and seeing new things, and they love the interaction they get there. There are some exceptions with very nervous or older dogs. They may not bounce around like a puppy at being boarded but they do still enjoy their time and stay comfortable – we make sure of it.

How do I get a half day charge?

If you pick your dog up from boarding between 8:00 AM and 10:00 AM, it is only a half charge for that day. If your dog is getting a bath, you will automatically get a half day charge, though we will not be finished grooming them by 10:00 AM, as the bathing process is extensive. Please be sure to schedule a pick-up time when you drop off. If you drop your dog off between 4:00 PM and 6:00 PM, you will receive a half day charge. These are only applicable during normal business hours.

What should I bring with my dog?

We provide everything they need! If your dog has medications, please bring those in their original containers. Otherwise, we provide food, bedding, toys, kongs, the works. We prefer to use our own bedding and toys because dogs do act differently when away from home and can have accidents or destroy toys.

I want to bring my own food, is that okay?

You may bring your own food, but there is an additional charge. Your total cost will be $30 per dog per plus the $2 add on. Please see the food section on the boarding page. The only time a dog has had trouble switching back to their own food is if the food is not of good quality. We would be more than happy to talk to you about what food your pet needs.

Do dogs get hurt while playing with other dogs or in the kennels?

Dogs play with their mouth, and there may occasionally be nicks or small bites. This is just how dogs play and nothing to be concerned about. During their stay in the kennel, if a dog is especially nervous or excited, they may rub their nose on the gate door or jump on the gates. Some of these things can cause minor injuries. We will always notify you if your dog has an injury and assist with the healthiest ways for how to handle it.

What safety measures do you have in place for boarding and daycare pets?

We prioritize safety with secure indoor and outdoor runs, fully fenced play areas, and climate-controlled interiors. Pets showing signs of illness are moved to a separate quarantine space to protect all guests. Our experienced staff monitors pets throughout the day, ensuring that every animal in our care is safe, comfortable, and well-cared for.

What do you do if a dog gets sick?

We have strict protocols for cleaning and disinfecting our areas. We have specially built buildings with ventilation to prevent the spread of any viruses. Dogs are just like people, however, and are prone to getting colds or cold-like symptoms when exposed to a new place. We will help you best handle what to do if your dog gets a cold. It is mostly like us, the cold goes away on its own. If any dogs do get a cold or some illness (vomiting, diarrhea, etc.) we separate them to quarantined areas. We then disinfect the inside and outside areas of all the runs to prevent the spread of anything.

How do I make a reservation?

You can make a reservation by calling, emailing, using our Facebook messenger, or filling out the form on our contact us page on our website.

Do I have to make a reservation?

Yes, we do require a reservation for boarding. We are full on all major holidays, so please plan ahead and reserve your space at least 4 weeks in advance. We are usually full most weekends during the summer, from May through September, so please schedule your reservation at least 2 weeks in advance to make sure we have space for your pet! 

My dog has never boarded before, so how should we start?

We have noticed over the years that dogs take about three full days to adjust to their new environment. A lot of people want to bring the dog in for just one day to see if they like it, but this does not make a difference to the dog and can make them more upset. The best method to prepare your dog for boarding is simply tell them bye and you will see them later, and let us immediately take the dog into their kennel area. Drawing out the process will only make the dog more nervous and upset. Please note that bringing their own bedding or “scent” has no effect on the dogs’ adjustment period or nervousness. Our nurturing care and exuberant play time will provide them all the help they need!

Can I add grooming to my pet’s boarding stay?

Yes — grooming services can be added to your pet’s boarding stay so they return home fresh and clean. Many owners schedule a bath, brush-out, or full grooming on the last day of boarding. This convenient option means your pet enjoys both a comfortable stay and a professional grooming at our full-service boarding and grooming facility in Muncie.

What grooming services do you offer for dogs and cats in Muncie?

Our grooming services include baths, brush-outs, ear cleaning, nail trimming, and full grooming for both dogs and cats. Pricing is based on your pet’s breed, size, coat type, and condition. All grooming sessions are available by appointment only, ensuring your pet receives one-on-one attention in a calm, clean environment at our professional pet grooming facility in Muncie, IN.

How often should I schedule grooming for my pet?

The ideal grooming schedule depends on your pet’s breed, coat type, and lifestyle. Short-haired dogs may only need grooming every 6–8 weeks, while long-haired breeds and double-coated dogs benefit from more frequent appointments to prevent matting and excessive shedding. Our team can recommend a personalized grooming plan to keep your pet’s coat healthy and looking its best at our Muncie pet grooming salon.

What should I do to prepare my pet for a grooming appointment at American PineAcre Kennels?

Before your pet’s grooming appointment, ensure they are up-to-date on required vaccinations and have had a chance to relieve themselves. If your pet has sensitive skin, special shampoo, or specific grooming requests, bring those items and let our groomers know. This preparation helps us provide a safe, comfortable, and customized experience for your pet at our Muncie pet grooming and spa services.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

American PineAcre Kennels in Muncie, IN Logo

For more information about your pet’s experience here or any of our other services, please contact us at 765-284-5829 today!

PHONE
765-284-5829

FAX
765-284-1934

EMAIL
pineacrekennelsllc@gmail.com

HOURS
Sunday: 5-6PM
Monday: 8–10AM, 4–6PM
Tuesday: 8–10AM, 4–6PM
Wednesday: Closed
Thursday: 8–10AM, 4–6PM
Friday: 8–10AM, 4–6PM
Saturday: 9-10AM

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